PRIVACY POLICY FOR HYPERBOLA

Last Updated: April 10, 2025

INTRODUCTION

Welcome to Hyperbola ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using the App, you agree to the collection and use of information as described in this policy.

1. INFORMATION WE COLLECT AND STORE

1.1 Customer Information

We collect and store the following information from our users:

• Name
• Email address
• Phone number
• Delivery addresses
• Purchase history
• Browsing behavior within the app
• Wishlist data

1.2 Merchant Information

For shopkeepers and merchants, we collect and store:

• Business verification documents
• Identity verification documents (e.g., Aadhaar, PAN)
• GSTIN (if applicable)
• Bank account details (for payouts)
• Business location and contact details
• Business registration information

1.3 Automatically Collected Information

When you access and use the App, we automatically collect:

• Device Information: Device type, operating system version
• App Usage Data: Feature interactions, time spent on the app
• Location Data: To provide services in your area (with user consent)
• Internet Connection Information: IP address, network status
• Log Data & Crash Analytics: To improve app stability

2. HOW WE USE YOUR INFORMATION

We use the collected information for:

• Providing personalized shopping experiences
• Processing and fulfilling orders
• Sending order updates and notifications
• Improving product recommendations
• Analyzing shopping patterns and preferences
• Verifying merchant authenticity
• Enhancing app functionality and user experience
• Communications about offers and promotions
• Customer support
• Fraud prevention and platform security
• Complying with legal obligations and regulatory requirements
• Facilitating payouts and settlements for merchants and partners

3. DATA STORAGE AND SECURITY

We implement strict security measures to protect your information:

• Data encryption for sensitive information
• Regular security audits and updates
• Strict access controls for internal staff
• Secure data backup systems
• Industry-standard data protection protocols

4. DATA SHARING AND DISCLOSURE

We do not sell your personal information. Your data is only shared in the following cases:

• Legal Compliance: When required by law or legal authorities
• Fraud Prevention & Security: To protect against fraud or misuse
• User Consent: If you explicitly permit data sharing
• With Merchants: Necessary customer information is shared with merchants to facilitate transactions and order fulfillment
• With Service Providers: We may share your information with third-party vendors and service providers who help us provide our services (such as payment processors, SMS/email services, cloud hosting, and analytics providers). These partners are contractually obligated to protect your information.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, user information may be part of the transferred assets.

5. YOUR RIGHTS

5.1 Right to Access Personal Data

You can: - Request a copy of your personal data
- View the types of data collected about you
- Receive data in a structured format
Processing Time: 30 days from request submission

5.2 Right to Correct Information

You can: - Request corrections to inaccurate data
- Update your profile details in the app
- Provide supporting documents for corrections
Processing Time: 15 working days

5.3 Right to Delete Account

You can request account deletion, which includes: - Removal of your personal information
- Deletion of purchase history and wishlist data
- Erasure of delivery addresses and contact details

How to Delete Your Account: You can submit a data deletion request by sending a mail to the following email-id: ravi9a2@gmail.com

1. Go to the “Delete Account” option in the drawer menu of the app
2. Fill in the required information
3. Confirm deletion
4. Alternatively, email our support team for manual deletion

Important Notes on Account Deletion: - Deletion is permanent and cannot be undone
- Some data may be retained for legal compliance
- Processing Time: Up to 7 working days

6. DATA RETENTION

We retain your information while your account is active or as required for legal compliance, dispute resolution, and enforcement of our agreements. If you request deletion, we will remove your data as per the process outlined above. Some data may be retained for audit or legal reasons even after account closure.

7. THIRD-PARTY SERVICES

Our app may contain links to third-party services. We are not responsible for the privacy practices of these external platforms. We recommend reviewing their privacy policies before using them.

8. CHILDREN’S PRIVACY

The App does not knowingly collect personal information from children under 13. If you are a parent/guardian and believe your child has provided us with personal data, please contact us immediately. If we learn we have collected such data without verified parental consent, we will take steps to delete it.

9. COOKIES & TRACKING TECHNOLOGIES

While we do not use traditional cookies in our mobile app, we may use similar technologies such as SDKs and app trackers (e.g., Firebase, Mixpanel) to understand user behavior, app crashes, and feature usage. These technologies do not collect personally identifiable data unless explicitly consented by users.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page and revising the "Last Updated" date. Continued use of the app after such changes constitutes your acceptance of the revised policy.

11. CONTACT US

For privacy-related inquiries or to exercise your rights, contact us at:

📧 Email: hyperbolaapp@gmail.com
🏢 Address: Ravi Prakash, Village Mahui Sangram, PO Markara, Dist Deoria, UP. PIN 274601, India

12. COMPLIANCE WITH LAWS

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• Information Technology Rules, 2011
• Consumer Protection Act, 2019
• E-commerce Rules, 2020
• Google Play Store Developer Program Policies

13. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Ravi Prakash
Email: hyperbolaapp@gmail.com
Address: Village Mahui Sangram, PO Markara, Dist Deoria, UP. PIN 274601, India
Response Time: We will acknowledge and address grievances within 15 working days.